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Payment policy:
To hold a reservation we accept credit card payments online via our secure connection and certified for the clearance and processing of online credit card charges. 

We also accept credit card information by fax at +52 (998) 848 14 83 or by phone at +52 (998) 848 10 60 & +52 (998) 848 18 64. The actual charge to the card will be made the 15th day prior to the arrival day. (Some exceptions at some hotels may occur. Customers will be informed in due time by e-mail.)

Hotel Cancellation Policies

- Over 15 days, full refund.
- 15 to 7 days, 15% charge of the total
- 6 days or less & no-shows will be charged the 15% cancellation cont plus o one night penalty.
Cancellations MUST be made directly with Magic Tours Cancun.com to be valid.

Tour Cancellation Policies

- Over 15 days, full refund.
- 14 to 2 days, 15% charge of the total
- 1 day before or the same day and no-shows no refund will be given.

Price Guarantee:
Magic Tours Cancun.com guarantees the booked hotel rates independent from possible future rate and currency increases and other changes. By submitting the reservation and the payment, the customer accepts this policy.

Service & Responsibility:
Magic Tours Cancun.com will be responsible only for the reservation and not situations inherent to hotel and tour operations.

Credit card safety:
To make online transactions secure we use Secure Socket Layer (SSL) technology to encrypt credit card and other sensitive information. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet.

Once received your credit card information is not transmitted over the internet again.

Customer’s financial information is only sent to the credit card clearing company and is never available at Magic Tours Cancun.com.
Magic Tours Cancun.com personnel has therefore no access to credit card information.